Startup defensibility: how to build a technical moat for your product

I often get questions from founders about how they should think about the “technical moat” of what they’re building, or from potential employees about our technical moat at Heap. If you have a successful product, what’s to stop someone else from building it? Technical moats exist, but they

Airplane for fintech: sensitive workflows, data protection, fraud investigation, and more

Building a product that interacts with financial systems and institutions tends to require a number of manual operational workflows. As a result, fintech and insurtech companies invest a significant amount of engineering effort into building internal workflows and processes for support, ops, risk, compliance, and other teams. This is why

Build an admin panel in 10 minutes with Airplane

One of the first things that a scaling startup builds as soon as they have a reasonable amount of customer volume is an admin panel, sometimes called an admin dashboard or control center. From here, people on support, customer success, ops, and other teams can read and write customer data

I started SaaS companies in 2013 and 2021. Here's how things have changed

In 2013, I co-founded Heap, a product analytics company that I helped grow to over 200 people and $X0,000,000 in ARR before I left in 2020. In 2021, I co-founded Airplane, a developer platform for quickly creating internal tools. Here's what I've observed as being different in SaaS

Airplane: a complement to Retool for non-CRUD internal workflows

A lot of Airplane users wonder how we're different from Retool–are Airplane and Retool competitors? Complementary? Here's our take. TLDR: both tools excel in different ways, and plenty of companies use both Retool and Airplane as complements. But there are also a few areas of overlap. What is Retool?

Changelog 11/19/21: Runbook schedules, session notifications, block inputs

This week we rolled out runbook schedules, released Slack notifications for failed sessions and for sessions waiting on manual inputs, and added the ability to use block inputs in JavaScript templates. If you have feature requests you'd like to see in future changelogs, let us know at hello@airplane.dev.

Changelog 11/12/21: Folders, messaging resources, new docs with tutorials

This week we rolled out folders, added resources for messaging, and launched new and improved documentation with a tutorials library. If you have feature requests you'd like to see in future changelogs, let us know at hello@airplane.dev. FoldersEarlier this week we rolled out a new feature, folders, which

Startup defensibility: how to build a technical moat for your product

I often get questions from founders about how they should think about the “technical moat” of what they’re building, or from potential employees about our technical moat at Heap. If you have a successful product, what’s to stop someone else from building it? Technical moats exist, but they

Airplane for fintech: sensitive workflows, data protection, fraud investigation, and more

Building a product that interacts with financial systems and institutions tends to require a number of manual operational workflows. As a result, fintech and insurtech companies invest a significant amount of engineering effort into building internal workflows and processes for support, ops, risk, compliance, and other teams. This is why

Changelog 11/5/21: Runbooks, task cloning, log downloads, new homepage

This week we launched our new product Runbooks, enabled paginated logs to be downloaded as CSV files, shipped task cloning, and rolled out a new website. If you have feature requests you'd like to see in future changelogs, let us know at hello@airplane.dev. RunbooksYou can now string together

Build an admin panel in 10 minutes with Airplane

One of the first things that a scaling startup builds as soon as they have a reasonable amount of customer volume is an admin panel, sometimes called an admin dashboard or control center. From here, people on support, customer success, ops, and other teams can read and write customer data

Airplane for SaaS: admin panels, customer onboarding, feature flags, and more

Airplane enables engineers at SaaS companies to focus on doing the thing they do best: building a great product. With Airplane, you can move quickly by transforming code into enterprise-grade internal apps in minutes that can be used by anyone on your team. Why SaaS companies choose AirplaneSaaS companies are

Why “let the support team build their own tools” rarely works

Engineering teams tend to prioritize customer-facing features over internal tools. As a result, the state of internal tools in most companies–especially fast-growing startups–lags far behind where it would be in an ideal world. But there's a solution: why not just let the support or ops team build their

Integrating Airplane with AWS

Many Airplane users run tasks integrated with their production systems, and the overwhelming majority of users run their production systems on AWS. In this post, we'll walk through how you can easily integrate the two together! Via Self-Hosted AWS AgentsWith Airplane, you can self-host agents to run within your own